Market
expansion
services

LOGICOM is a reliable business partner for international
companies, providing a structure of back and front
office services suited to each need of our clients.

Market Expansion Services (MES) is one of the most promising sectors in the outsourcing industry.

It adds exceptional value and, unlike traditional outsourcing,
its focus is on sales growth and increasingmarket share -
not only on efficiency gains and cost cuts.

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Market Expansion Services

MES

Market Expansion Service

SMEs

Small and Medium-sized Enterprises

COMPREHENSIVE END-TO-END

SOLUTIONS ALONG THE VALUE CHAIN

Strategic support in market entry and development

RESEARCH
AND ANALYSIS

  • Market research
  • Market entry studies
  • Applications research and support
  • Testing

SINGLE SERVICE
CONTRACTOR 1

MARKETING

  • Promotion management
  • Public relations
  • Product management
  • Brand building

SINGLE SERVICE
CONTRACTOR 2

SALES

  • B2B and B2C sales
  • Key account management
  • Product training
  • Order taking and processing
  • Stock reporting and planning

SINGLE SERVICE
CONTRACTOR 3

LOGISTICS AND
DISTRIBUTION

  • Importation
  • Warehousing
  • Stock management
  • Invoicing, cash collection
  • Transportation and delivery
  • Product packaging

SINGLE SERVICE
CONTRACTOR 4

CUSTOMER SERVICE
AND SUPPORT

  • Installation and commissioning
  • Customer service, technical support
  • Repairs and maintenance

SINGLE SERVICE
CONTRACTOR 5

Backflow of information from customers to clients

MARKET EXPANSION SERVICES PROVIDER

innovation

Why market expansion services?

MES providers help companies grow their business in new and existing markets. They make it easier for partners to gain market knowledge, enlarge their sourcing base and tap into revenue opportunities, thereby helping them increase their share of the market. They can pave the way to geographic expansion. Unlike traditional outsourcing providers, they help companies with primary or front-end business processes that involve a substantial level of direct customer contact.

Examples include marketing and sales, logistics and distribution, and customer services. These activities are predominantly driven by the specific local needs (e.g. cultural factors, regulatory requirements) that companies have to take into account when they enter new markets. There are also industry-specific services, such as scouting for suppliers or testing products.

MES
PROVIDERS
WITH DIFFERENT SCOPE

Scope of
geographic
coverage

International

INTERNATIONAL
SINGLE-INDUSTRY
INTERNATIONAL
CROSS-INDUSTRY

Regional

REGIONAL
SINGLE-INDUSTRY
REGIONAL
CROSS-INDUSTRY

Local

LOCAL
SINGLE-INDUSTRY
LOCAL
CROSS-INDUSTRY

Scope of industry coverage

MES - Market Experience Services

Market Expansion Services The formula for success

M - Market
Market coverage and platform
E - Experience
Experience and expertise
S - Service
Service quality and excellence

key activities

what we offer?

Customer service

Customer service

  • MBS
  • Call Center
  • MBS Satisfaction & Metrics
  • Claims and Complaints Handling
  • Marketplaces
Logistics & sc

Logistics & sc

  • Import & Export knowledge
    and execution
  • HUBs Management
Quality

Quality

  • Procedures manual & QMs
  • Internal audit
  • Document control system
  • Occupational insurance policy
Compliance

Compliance

  • Statutory & legal
  • Regulatory
  • Direct taxation
  • VAT
Infrastructure

Infrastructure

  • Design supervision and planification
  • Renders & blueprints
  • Space renovation and supervision
Finance

Finance

  • Corp. Treasury
  • Procurement
  • Supplier Management
  • Asset Management
Administration

Administration

  • Corp. Management & supervision
  • Internal Auditing
  • Supervision & Administrative
    controls
Human Resources

Human Resources

  • Regional HR support training
  • Corporate policy
  • Code of Conduct
Infrastructure

Infrastructure

  • Design supervision and planification
  • Renders & blueprints
  • Space renovation and supervision
Sales admin & support

Sales admin & support

  • Order processing
  • Promotions
  • Market research
  • Events management
Supporing 360° services

Supporting 360° services

  • Product registration
  • Transfer pricing
  • Market research
  • Call center
W&D

W&D

  • Product Distribution
  • Inventory Management
  • Home Delivery & IEX
  • Non-Compliant product, and quality control

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